1. Introduction
Welcome to Jura Maids Cleaning Services LLC ("Jura Maids," "we," "our," or "us"). We are committed to protecting the privacy, confidentiality, and security of our clients, visitors, and users of our website located at juramaidsclt.com (the "Site") and our residential and commercial cleaning services.
This Privacy Policy describes how we collect, use, store, and disclose your personal information when you interact with us, request an estimate, schedule cleaning services, contact our support team, or opt in to receive text messages (SMS) and communications from us.
By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy and our Terms of Service.
2. SMS & Mobile Information Privacy Policy (A2P 10DLC & TCPA)
We take mobile privacy with the highest standard of seriousness and strictly adhere to carrier guidelines, CTIA rules, and the Telephone Consumer Protection Act (TCPA).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile phone numbers, text messaging opt-in consent records, and SMS conversation history are collected exclusively for communication between Jura Maids Cleaning Services LLC and you. We do not sell, rent, lease, trade, or transfer your mobile number or consent status to any external lead generation company, affiliate, or third-party marketing organization under any circumstances.
Types of SMS Communications:
If you consent to receive text messages from Jura Maids, you may receive:
- Customer Care & Transactional: Instant cleaning estimates, appointment confirmations, pre-arrival notices, schedule changes, service reminders, and customer satisfaction check-ins.
- Marketing & Promotional (Optional): Seasonal cleaning discounts, recurring service savings, exclusive promotional offers, and referral bonus announcements (only sent if explicitly opted in).
SMS Opt-Out and Help Instructions:
- Opt-Out: You can opt out of SMS communications at any time. Simply reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from us. You will receive a single final confirmation text confirming your unsubscription.
- Help: Reply HELP to any message for assistance, or contact us directly at contact@juramaidsclt.com or (980) 350-8285.
- Rates & Frequency: Message frequency varies based on your appointments and interactions. Standard Message and data rates may apply depending on your mobile carrier plan.
3. Information We Collect
We collect information that you provide directly to us, as well as certain data collected automatically when you visit our website:
A. Personal Information You Provide Voluntarily:
- Contact Details: Full name, email address, telephone/mobile number, service address, and ZIP code.
- Service & Property Details: Square footage, number of bedrooms/bathrooms, home condition, presence of pets, access instructions (e.g., lockbox code, garage key), preferred cleaning dates, and special cleaning requests.
- Payment & Billing Data: Credit/debit card information, billing address, and transaction records processed securely through encrypted PCI-compliant payment processors. We do not store raw card numbers on our servers.
- Communications: Notes from phone calls, emails, web chat, SMS messages, and survey responses.
B. Information Collected Automatically:
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and standard server log data.
- Cookies & Local Storage: Small text files placed on your device to remember user preferences and improve browsing performance.
4. How We Use Your Information
We use the personal information we collect for legitimate business purposes, including:
- Providing accurate cleaning quotes and customized pricing estimates.
- Scheduling, confirming, performing, and managing home and commercial cleaning appointments.
- Communicating with you regarding your service appointments, arrival windows, invoices, and receipts.
- Sending SMS updates, alerts, and promotional announcements in compliance with your consent preferences.
- Processing payments, refunds, and billing inquiries securely.
- Improving our website functionality, customer service quality, and cleaner training protocols.
- Complying with applicable legal obligations, accounting standards, and insurance requirements.
5. Information Sharing & Disclosure
We respect your privacy and never sell your personal data. We may disclose information only in the limited circumstances described below:
- Essential Service Providers: Trusted third-party vendors who assist in operating our website, scheduling software, CRM systems (e.g., GoHighLevel), SMS/telecom delivery providers, and PCI-compliant payment gateways. These vendors are bound by strict confidentiality and are prohibited from using your data for any other purpose.
- Legal & Safety Compliance: When required by law, subpoena, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or protect the physical safety of our staff, clients, or the public.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, client information may be transferred as part of the transaction, subject to the same privacy protections.
Reiteration: Mobile phone numbers and text messaging opt-in consent will NEVER be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
7. Data Security & Retention
We implement industry-standard technical, organizational, and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. This includes SSL/TLS encryption for website transmission, restricted access controls, and secure data storage.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing cleaning services, resolve disputes, maintain tax/accounting records, and comply with legal requirements.
8. Your Rights & Choices
Depending on your jurisdiction, you have specific rights regarding your personal information:
- Access & Correction: You may request a copy of the personal information we hold about you or ask us to correct inaccurate or outdated information.
- Deletion: You may request the deletion of your personal data, subject to legal and operational retention obligations.
- Opt-Out of Communications:
- SMS: Reply STOP to any SMS message received from Jura Maids.
- Email: Click the "Unsubscribe" link at the bottom of any marketing email or email us directly.
To exercise any of these rights, please contact us at contact@juramaidsclt.com.
9. Children's Privacy
Our website and cleaning services are not intended for or directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal information to us, please contact us immediately so we can promptly delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices, technological standards, or legal and carrier requirements. When updates occur, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Information
If you have questions, comments, or requests regarding this Privacy Policy or our data and SMS handling practices, please contact us at: