1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Jura Maids Cleaning Services LLC ("Jura Maids," "we," "us," or "our") governing your access to and use of juramaidsclt.com (the "Site"), as well as all residential and commercial cleaning services provided by Jura Maids.
By accessing our Site, submitting a quote request, booking a cleaning service, or consenting to receive text messages (SMS), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services or website.
2. SMS / Text Messaging Terms & Conditions (A2P 10DLC & TCPA)
Jura Maids offers an SMS communications program to provide updates regarding estimates, appointments, service confirmations, and optional promotional offers.
Program Description: By providing your phone number and submitting our online quote calculator, lead forms, or booking requests, you expressly consent to receive informational and transactional text messages (such as estimate follow-ups, appointment reminders, cleaner arrival alerts, invoice receipts, and service inquiries) and, where separately opted in, promotional text messages (such as seasonal cleaning offers and special discounts) from Jura Maids Cleaning Services LLC.
Message Frequency: Message frequency varies based on your service appointments, estimate requests, and ongoing interactions with our team.
Cost: Message and data rates may apply depending on your wireless carrier plan. Jura Maids does not charge a separate fee for sending SMS messages.
Opt-Out & Unsubscribe Instructions (STOP):
You can cancel the SMS service at any time. Simply reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from us.
After you send the SMS message STOP to us, we will send you an SMS confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did initially or text START or UNSTOP to our number.
Customer Support & Help (HELP):
If you are experiencing issues with the messaging program or need assistance, you can reply with the keyword HELP for more assistance, or contact our customer care team directly at:
- Email: contact@juramaidsclt.com
- Phone: (980) 350-8285
Carrier Disclaimers:
Mobile carriers (including AT&T, T-Mobile, Verizon, Sprint, US Cellular, and other regional carriers) are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your mobile network operator.
Voluntary Consent:
Consent to receive marketing text messages is completely voluntary and is not a condition of purchasing any cleaning services, products, or goods from Jura Maids Cleaning Services LLC.
Age Requirement & Eligibility:
You must be 18 years of age or older to use this SMS service. By subscribing or providing your phone number, you confirm that you are at least 18 years old.
Privacy of Mobile Data:
Your mobile data and opt-in consent will be treated in strict accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
3. Cleaning Services & Quotes
Jura Maids provides residential house cleaning, recurring maid service, deep cleaning resets, move-in/move-out cleans, post-renovation cleaning, and commercial cleaning in Charlotte, NC and surrounding areas.
- Estimates & Final Pricing: Online quotes generated through our instant estimate tool are based on the standard parameters (square footage, layout, service type) provided by the Client. If the actual condition or size of the home significantly differs from the initial description, we will notify you before beginning work to confirm any necessary adjustments.
- Cleaning Teams: Our cleaners are insured, bonded, background-checked, and trained under our rigorous 5-stage protocol.
- Supplies & Equipment: We provide professional-grade HEPA filtration vacuums, clean microfiber cloths, and safe, eco-friendly supplies unless the Client requests the use of specific specialty products provided on-site.
4. Property Access & Home Preparation
- Access: Clients may provide access in person, via lockbox code, keypad, front desk concierge, or garage code. Access credentials are encrypted and securely stored in our CRM.
- Utilities: Running water and electricity must be turned on and fully functional in the property during the entire cleaning appointment. In the event utilities are not available, service may be suspended and a lockout fee may apply.
- Pets: Jura Maids is 100% pet-friendly. For the safety of your pets and our cleaning staff, please advise us of any nervous, aggressive, or free-roaming pets prior to the visit.
- Valuables & Heirlooms: We recommend safely securing irreplaceable items, delicate antiques, currency, fine jewelry, and firearms prior to the team's arrival.
5. Payments & Billing
- Payment Methods: We accept major credit cards, debit cards, and approved digital payment methods through our secure PCI-compliant processor.
- Payment Authorization: A valid credit card is required to secure your booking. Cards are authorized prior to the scheduled cleaning and charged upon satisfactory completion of service.
- Recurring Service Billing: Clients enrolled in weekly, bi-weekly, or monthly recurring plans will have their payment method billed automatically after each scheduled visit.
6. 100% Happiness Guarantee & 24-Hour Re-Clean Policy
Your complete satisfaction is our highest priority. If any area of your home was cleaned unsatisfactorily:
- You must notify Jura Maids within 24 hours of the service completion by calling (980) 350-8285 or emailing contact@juramaidsclt.com with photos and details.
- We will dispatch a team to re-clean the disputed area completely free of charge within 24 to 48 business hours.
- Because cleaning is a customized service, monetary refunds are not issued prior to allowing Jura Maids the opportunity to execute a complimentary re-clean.
7. Cancellations, Rescheduling & Lockout Policies
- Standard Notice: We request at least 24 hours notice prior to your appointment time to reschedule or cancel without fee.
- Late Cancellation / Lockout Fee: If a service is cancelled with less than 24 hours notice, or if our team is locked out and unable to gain entry to the property within 20 minutes of arrival, a cancellation/lockout fee of $50 may be charged to cover crew travel and scheduling costs.
8. Insurance & Limitation of Liability
- Comprehensive Coverage: Jura Maids Cleaning Services LLC maintains $2,000,000 in General Liability insurance and employee bonding for your protection.
- Damage Reporting: Any accidental damage or breakage must be reported to our management within 24 hours of service. Jura Maids reserves the right to repair or replace damaged items at our discretion.
- Excluded Items: Jura Maids is not liable for normal wear and tear, faulty fixtures, improperly hung wall art/mirrors, pre-existing structural damage, untreated grout discoloration, or damage resulting from manufacturer defects in materials.
- Limitation of Liability: To the maximum extent permitted by applicable North Carolina law, Jura Maids' total cumulative liability for any claim arising out of our services shall not exceed the total amount paid by the Client for the specific cleaning service in dispute.
9. Intellectual Property
All content, graphics, logos, photos, branding, website layout, and text on juramaidsclt.com are the exclusive property of Jura Maids Cleaning Services LLC and protected by United States copyright, trademark, and unfair competition laws. Unauthorized reproduction is strictly prohibited.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or our services shall be instituted exclusively in the state or federal courts located in Mecklenburg County, North Carolina.
11. Contact Information
If you have questions or concerns regarding these Terms of Service or our SMS messaging policies, please reach out to us: